Peter MerrettPeter Merrett


Peter is an award-winning keynote speaker who inspires and entertains international audiences with engaging, fun-filled and thought provoking presentations.

As a specialist in creating exceptional customer and team environments that are truly 'Wonderful', Peter treats his keynote audiences in exactly the same way and receives rave reviews. He will help you turn your next talk into the 'Show' that everyone will want to see!

Peter is the Head of Customer Experience for JLL Australia, the specialist investment management and real estate services firm, and keynote speaking is part of his full-time corporate role.

His team last year collected eight prestigious awards at the National Australian Service Excellence Awards and earlier in 2015 were presented with The International Business Award for the best Customer Experience.


Delivering a 'Wonderful' Experience to Your Audience

This session will be jam packed with tips and practical examples on ways to make your message memorable.

Especially for PSA, Peter will be show-casing his signature keynote Whatever Happened to Wonderful? which received tears, laughter, and a standing ovation from 1000 people recently in Arizona.

Whether you are at the beginning of your speaking career or an experienced presenter, there will be something here for everyone.

Key Learning Outcomes:

  • Learn ways to connect emotionally, present passionately and engage energetically with your audience.
  • Learn simple techniques to structure your content and visually bring your message alive.
  • Consider ways to bring more fun, the human touch and some 'Show-Business' to your message.

Three reknowned expert story tellers

Following Max Walker AM CSP's keynote on the art of story-telling, the entire delegation have the opportunity to apply the learning. Bill Jennings CSP, Jane Gunn (Fellow) – via a pre-recorded video she has sent from the U.K. - and Peter Merrett, a rising star in our PSA community, will focus in on one of Max's story-telling teaching points. Each will share a story that illuminates that point. Then you will get to your feet and try out that technique by telling a story of your own in your own professional learning cluster. In turn you listen to your colleagues’ stories and offer your own encouragement and challenges to them. In less than an hour there might be 1001 stories told in the big room!

With Bill Jennings CSP and Jane Gunn (Fellow).